Privacy Policy
Last updated: March 12, 2025
This Privacy Policy describes how Teamko Global LLC (hereinafter "Teamko", "we", "us" or "our") collects, uses, discloses and protects your personal information when you visit or use the services of our website www.myteamko.com (hereinafter the "Site") or when you communicate with us in any way related to the Services.
By using our Site or Services, you agree to the terms set forth in this Privacy Policy. We encourage you to read it carefully. If you do not agree with our policy, please refrain from using the Site or providing us with your personal information.
1. CHANGES TO THIS PRIVACY POLICY
Teamko may update this Privacy Policy at any time to reflect changes in our privacy practices, applicable law, or for internal operational reasons. Any changes will be posted on our Site with the "Last Updated" date. We encourage you to review this section regularly to stay informed about how we are protecting your personal information.
2. IDENTITY AND ADDRESS OF THE CONTROLLER
The controller of your personal data is Teamko Global LLC. For any questions, clarifications, or requests related to your personal data, you can contact us via email. info@teamkoglobal.com
3. PERSONAL INFORMATION WE COLLECT
At Teamko , we collect personal information that you provide directly to us, that we automatically obtain through your interaction with our Site, or that we obtain from authorized third parties. The information we collect includes:
3.1. Information you provide directly:
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Full name.
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Shipping and billing address.
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Phone number.
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Email.
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Payment details (via secure payment gateways).
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Information related to your account (username, password, and security questions).
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Details contained in communications with our support team.
3.2. Information collected automatically:
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IP address.
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Browser type and operating system.
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Pages and sections visited within the Site.
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Dates and times of access.
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Approximate geolocation data.
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Device identifiers.
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Information about your use of and interaction with our emails and advertisements.
3.3. Information obtained from third parties:
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Payment service providers.
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Shopify (ecommerce platform).
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Business and marketing partners.
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Social networks when you interact with our official accounts.
4. PURPOSES OF THE PROCESSING OF YOUR PERSONAL DATA
The information we collect is used for the following purposes:
4.1. Primary purposes:
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Process orders, make deliveries, and manage returns or refunds.
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Register your account and provide you with access to it.
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Provide customer service and support.
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Manage payments and billing.
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Verify the authenticity of your data and prevent fraud.
4.2. Secondary purposes:
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Send promotional communications and newsletters.
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Conduct satisfaction surveys.
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Personalize your browsing experience on our Site.
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Analyze purchasing trends and behaviors to improve our products and services.
You can request cancellation of secondary purposes by sending an email to info@teamkoglobal.com .
5. USE OF COOKIES AND SIMILAR TECHNOLOGIES
At Teamko we use cookies, web beacons, pixel tags, and other similar technologies to:
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Personalize your user experience.
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Improve the functionality of the Site.
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Collect statistical information about the use of the Site.
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Facilitate personalized advertising.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may limit the functionality of some Site features.
6. DISCLOSURE AND TRANSFER OF YOUR PERSONAL INFORMATION
At Teamko , we only share your personal information under the following circumstances:
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With service providers who support us in operating the Site and providing the Services (for example, messaging providers, hosting providers, and payment platforms).
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With business and marketing partners for advertising purposes.
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With competent authorities in compliance with applicable legislation or in response to judicial requests.
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In the context of corporate transactions such as mergers, acquisitions or restructurings.
We do not sell or rent your personal information to third parties.
7. INTERNATIONAL DATA TRANSFER
We may transfer your personal data to servers located outside of Mexico, in jurisdictions that may not offer the same level of data protection as Mexican law. In such cases, we will take reasonable measures to ensure adequate protection of your data in accordance with the Federal Law on the Protection of Personal Data Held by Private Parties.
8. SECURITY OF PERSONAL INFORMATION
At Teamko , we implement administrative, technical, and physical measures to protect your personal information from loss, theft, unauthorized access, alteration, and destruction. However, no security system is foolproof, and we cannot guarantee the absolute security of your information.
We encourage you to protect your information by accessing the Site from secure devices and keeping your login credentials confidential.
9. CONSERVATION OF PERSONAL INFORMATION
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable law. Once the data is no longer required, it will be securely deleted from our databases.
10. ARCO RIGHTS (ACCESS, RECTIFICATION, CANCELLATION AND OPPOSITION)
In Mexico, you may exercise your ARCO rights at any time by sending a written request to contacto@teamko.com.mx. The request must include:
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Your full name and address or email address to communicate the response.
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Copy of your official identification.
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Clear description of the data over which you wish to exercise your rights.
We will respond to your request within a maximum of 20 business days.
11. MINORS
Our Services are not directed to minors under the age of 18. If we identify that we have received personal data from a minor without the consent of their parent or legal guardian, we will delete it immediately.
12. LINKS TO THIRD PARTY WEBSITES
Our Site may contain links to third-party sites. Teamko is not responsible for the privacy practices of such sites, and we encourage you to review their policies before providing personal information.
13. COMPLAINTS AND CONTACT
If you have any complaints or concerns about how we handle your personal data, you can contact us through the following means:
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Email: info@myteamko.com
14. INTERNATIONAL USERS
If you access the Site from outside the United States, you acknowledge and agree that your personal information will be transferred to and processed in the United States and other countries where we operate, in accordance with this Privacy Policy.